Gabriel S.

CarId has no interesting in assisting customers after they have given them money. Even if you think you are pretty safe with your order, having used their "My Garage" part fitting, I promise you are in danger of losing your money in exchange for nothing but a headache.
I provided my year, make and model to a customer service rep. I even gave them my VIN just to be sure that the $400 I dropped was not for the wrong parts. Weeks went by and my parts arrived (in a damaged box) but the parts themselves looked undamaged. I purchased a grill for my car, the grill that arrived looked to be the correct size, and had no obvious damage, so I proceeded with the installation. After a couple hours of installing the new grill, making note of the poor quality and mounting solutions, I discovered that the grill did not fit! Either because it was for the wrong year, or because it was such a poorly made grill that it was not designed to do anything more than pass a visual inspection. The grill was installed correctly, as per instruction. And yet it was clear the part would not allow the hood of the car to shut, or the bumper to completely reseat.
I contacted CarId, confident that the guaranteed fit they gave me would qualify me for some assistance in either getting the correct part sent to me, or at least my payment back. I did not expect that the first rep would be outright refusing to assist, and would close our conversation before even allowing me to get a transcript. Nor did I expect the second rep to be only marginally more patient prior to directing me to their return policy and then doing the same. Their policy states if you so much as take the parts out and attempt to install them, you are cooked. There was no way to tell this grill was incorrect prior to installation, but then again perhaps that was the intention. After all what better way to make money than to sell bogus parts and then refuse to assist afterward.