I had ordered a primer and foundation through Il Makiage. The primer wasn't what I wanted and returning it was super easy.
My foundation (day 20) I started feeling like I didn't like the colour match. The agent not only sent me tips to prepare my skin for foundation but also went a step ahead to help me find the right colour! I have been sent a package in the mail, cannot wait to see if it's the right shade this time. Their customer service is exceptional.