In the past, I have had many problems dealing with pet care RX, especially customer service. My emails have been ignored, medications have taken 2 to 3 weeks to ship, issues with refills... when there are obvious refills available… Today, was a different story when I spoke with Caitlin :) She was very helpful, and sent a fax to our veterinarian while I was on the phone. She apologized for the issues surrounding this order, and said she would take care of it. If you had more people let Caitlin working at Petcare RX, I would be a lot more satisfied with this company! Thanks again Caitlin! You deserve a raise!
Thanks for your review Gail! I am so sorry to hear about your past experiences with us. I would love to further look into this to understand what happen, if you can email me directly at mmherzai@petcarerx.com. I'm glad Caitlin was able to turn your experience around and we appreciate having you as a customer.