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I ordered 2 maple shrubs and 20 Bluetts in February, 2023, total cost $76. I received 2 2' "twigs" and 2 2" square plastics bags of dirt & seeds (supposed to be bluetts). They never germinated and the planted twigs never sprouted anything green. Now (May 5) this fine company wants me to leave the twigs in the ground for another 4 mos as they insist thry are alive, despite a scratch test showing no green. They refuse to refund even though there is a 1 yr guarantee. Do not order from them! They do not stand behind their products! Working with my credit card company now for a charge back. Don't get cheated like I did!
Products used:
Plants & shrubs
Ordered corner dock bumpers based on photos. However, photo did not disclose the features on reverse side of bumpers which made them unusable. For $54 product, I had to pay shipping of $10 and then $26 to ship them back! Never again. The website catalog is very poorly developed with no real explanation of products.
Tip for consumers:
Be very careful. The photos and descriptions are very limited. Likely need to call and talk to a person since photos/descriptions will be incomplete.
Products used:
Still looking for replacement
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Hi Gail - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.