Bought an Ex library copy of Exiled from Earth. Any book I've purchased without a picture has included a dust jacket unless it specified otherwise. This one didn't, although at $11 in acceptable condition I assumed it would, and I would have just let it go but their email says to contact them if I'm unsatisfied in any way, so I did. That was pointless, as they simply quoted one of their ex-library descriptions, and did nothing else. That is what really irritates me enough to leave this review. On top of this, the email they sent after purchase says the book will ship in 24 hours. It took about a week to ship, not that it matters to me in itself but that's two examples of them just blatantly ignoring their own messaging.