Gareth D.

***AVOID AVOID AVOID AVOID AVOID ***
Don't be fooled. Bought several vouchers for photo books, calendars and photo prints in their Black Friday deal. Upon checkout of 5 photo calendars the delivery charge was £17.19 for 7-10 day delivery or £21 for next day. Called and spoke to someone who could barely understand me and said he will send a PayPal payment link for me to pay and refund as website has issues. Didn't happen. Called again where the agent spoke such poor English I had to call yet again. Next agent confirmed shipping charges are expensive but advised I pay the £21 if I want it in time for Christmas as the product and delivery can be really slow. He then blurted out that I was not to worry as I am getting a good deal? He also believed the photo books would be about £20 to £25 shipping due to their weight. I ship 2kg to 9 kg often and aware courier prices are no more than £10 for such weights which I doubt the weight of the books would amount to. After reading some reviews whilst on hold I changed my mind and asked for a refund and he said his manager would call me back. I rejected this and asked him to ask his manager to speak to me or issue a refund now. After being on hold for 3 minutes he said it has been refunded. It's been an hour now and no notification so guess another call may be needed but I will raise a dispute with my card issuer and PayPal as I had used both to buy separate deals. Anyone else dealing with this joke of a company best do this as well.