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Horrible company and customer service. I purchased a camera on there, it shows up with no protection and thus, the screen on the camera is shattered. I also found out the battery will not hold a charge. After contacting Bang good for a week, providing pictures, the shipping label and SKU # as they require, they finally emailed me back saying that I now needed to send them video of the item. Instead of providing a refund for a product that they shipped with no protection, they keep giving the runaround in hopes I will cut my loses. 9 days later, I'm still waiting on a response that doesn't involve asking for more pictures, video or whatever else they "need".
Garett D.'s review of Banggood earned 2 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Garett D,
Sorry for the inconvenience caused. All the products are tested before they are sent, but if there are product problems, we need a picture or video from customer to show more details about the problem and pass it to the supplier, so that we can find the solution as well as improve the product quality.We will reflect the problem and focus more on the package protection and solve it for you according to the return policy. Could you please send your order number and the problem to complain@banggood.com?Our management team will investigate your case and give you a reasonable solution.
Best regard,
Banggood Team