I ordered an Ottlite floor lamp from Motor City Lighting Supply through their website and to my surprise not only did they have the best price, they shipped my product within a few hours and I got it the next day. A few weeks later I ordered some under-cabinet lights for my kitchen and again they were delivered in record time but unfortunately UPS damaged one of the boxes. Motor City Lighting handled my issue on a Sunday evening and I had a replacement on Tuesday morning with an apology from the owner. Unbelievable customer service!