Unfortunately they do not know where my package is although no one is admitting this. It is now 2 days overdue and I have been told different things each time I phone:-
1. It waiting for the next flight out
2. It is in the Belgium hub
3. It is in Holland stuck in customs
4. It is in Rwanda
So basically they are not fit for purpose as a courier. I cannot recommend this company. Choose one that does not depend on other carriers it means they will have more control and information!