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Confusing website, inability to enter my address properly for shipment, $13 extra for a pocket?, and after wasting 25 minutes trying to order, called customer service which was a further joke, a very bad one. This is a second rate outlet or cheaper Asian products that pretends to be British through and through. Don't be fooled! If you are reading this then you know to check reviews before wasting your time. I wish I had first...would have saved me over 35 minutes.
Tip for consumers:
Terrible bait and switch
My seeking an appliance 'expert' put me in a chatroom for $5. That quickly was elevated to an offer of 'a personal phone call with an upcharge of $24...it went downhill from there! I refused the phone call, explained the problem, and after a bunch of slow back and forth 'chats', I was told that I had a broken icemaker, something I already knew quite well! WORST of all, I checked my VISA billing later that day...the charge they posted was for $40!
Should have been $5, even if there had been a phone call of $24 it would have been $29!
This is a fraudulent, scamming service and should be investigated by law enforcement. Of course I reported it immediately to VISA who are doing an investigation. Obvious to me that JustAnswer pads the bill illegally and hopes that no one notices. They picked on the wrong customer; always report fraud in posts to help other consumers.
Hello Gary,
I want to look into this for you so please reach out to us through my contact details with your personal information in order to find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Gary H.'s review of Charles Tyrwhitt Shirts earned 2 Very Helpful votes
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I can't even rate the quality as I will be returning everything. They showed discounts online and...
Bought 4 shirts from them. Two of them ripped in the elbow sleeve. I was able to return them and...
Dear Gary,
Thank you for leaving your feedback with us and I'm sorry to hear that you weren't impressed with our shirts.
We make all of our shirts to the highest standards using the best manufacturers worldwide, some of whom are in Asia.
Firstly regarding the pockets. We are a British company selling authentic British fashion and this means, no pocket by default.
We've been selling British fashion to hundreds of thousands of customers for over 40 years (so there's no pretending about it).
We understand however that many customers would benefit from having a pocket and so we offer the option to add one manually for those that are function, above fashion.
Our mission has always simply been to "make it easy for men to dress well" and I'm disappointed to hear that both our website, and Customer Service Team, have let us down in that regard.
If you'd like to return your shirts back to us, simply do so via our online return portal at www.ctshirts.com/rebound
Best regards
Team CT