Don't bother, use eBay or another platform, these people are quite nasty and deceitful, they have removed all telephone contact and will take 24 hours to reply to an email and will only reply with the same standard reply over and over again literally for weeks on end giving you no help whatsoever, I think the idea is that you will just go away they don't give a sh@t about their sellers, obviously they are to powerful to care and seem to take great please in ignoring you, probably run by ex twitter employees and I hope bozos yacht sinks!