Gary P.

I purchased some sale items in the Biggleswade store, I tried them on at home because they no longer have any fitting rooms.
As the items didn't fit I returned them for a refund, I had paid using my debit card so I was expecting the refund to be put back on the debit card.
They flatly refused to do this for me and issued the refund onto one of their gift cards, thus forcing me to return to the shop another time to spend what's on the card instore.
So be aware if you buy any sale items here because they wont give you your money back if they don't fit.
I will now only go back once more to spend the gift card and then that's it, I'll no longer shop at Matalans ever again.