I have had over 6 subscriptions (Time, Wired, etc) thru Bluedolphin, both directly and via Groupon. All for a 1-year term. All auto renew at a higher price - but you can go to Bluedolphin.com, log in, and cancel subscriptions and renewals at any time. The only time I ever interacted with their customer service is when I forgot to cancel an auto-renewal; I emailed them and they canceled it, reversing the charge on my credit card. I have absolutely nothing bad to say about Bluedolphin! They provide exactly what they say, and if you actually read their policies, it's easy to manage your subscriptions and renewals.