Ok so I have been buying ink refills and cartridges from these guys for years and last year I needed a new edible ink printer. My last one just crashed on me suddenly. I saw some negs so I was unsure at first. But then I talked to them before actually ordering. They were very professional with detailed emails and stuff. Absolutely smooth experience from buying to install. I keep cleaning the printer and following all I can do to keep the printer healthy like the Bible. And so far I am loving the printer. Thanks!