Gavin S.

I ordered progressive glasses online through Optically.ca and had to unfortunately return them due to being a wrong prescription verified by my optometrist.
I luckily received my refund of $354.92 after 2 weeks upon their receival of my glasses, however I was told I could not collect my refund of $25.02 for me having to ship the glasses back on my own dollar.
Now, normally I wouldn't have a problem with this, however I specifically asked "how" I return the glasses prior to returning them? "Mike," told me via email, to provide tracking number when sent back to the lab.
One would take this as being reimburse for shipping cost as per the language stated in the email.
When I later inquired about the cost, I was told I would only be receiving dollar amount for purchase of the glasses and not refunded. "Mike" said if I had "asked" for a pre-paid shipping label one would have been provided by optically.ca.
Their business practice, in this regard, was misleading and shady as I have the emails to prove it.
A discussion was had and I was told I would not be receiving $25.02 for the return shipping of a product they incorrectly sent me.
Basically, buyer beware and read the reviews of other before using optically.ca.
I highly doubt anything to come of this.
Avoid the hassle all together as this company uses PayPal as a way of insulation to make it harder to retrieve your money.
I will ever purchase from this company or any of its sister companies again and advise you to do the same!
Good luck and do your homework before you decide to go this route.