They put profits above care for animals, do not answer questions, and push tons of tests for money, without adequate reasons for tests. The standard of care is not adhered to, rather whatever will make them more money is what is pushed. They are vague and will not give you an answer about your pet unless you keep on spending money. I called 4 times within a month and got 4 different totals for x-ray costs for the same type of x-ray. If they really cared about animals, they would do more to help owners afford to save their pets' lives. Most importantly, they would really care about the pet instead of making money off of them.