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Freshly sends an email showing your current selections. They look good so why bother to check. If you do check, you may find that the meals have randomly changed. And customer service replies with pasted, scripted responses the majority of the time, even when you ask them not to. Yes, they rotate meals. But they rotate out meals my Dad is able to eat and that he has selected for many months and that have good ratings. Customer service then says that a meal is still available and if I want to order it I still can. I say yes only to receive a response from another customer dissupport person that the meal is no longer available.
Tip for consumers:
Their website is really bad. You have to check meals every week no matter what the reminder email shows.
Customer service is scripted and have limited ability to do anything. If you can get a supervisor/manager, they have been extremely helpful but 1st line support does not seem to offer that solution path. I guess it is not in their answer scripts.
Products used:
6 meals per week.
Gene C.'s review of Freshly earned 2 Very Helpful votes
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
