Generousbee M.

We gave our business to Mike and Michelle Davis who is North Houston franchisee based on
Trust on quality of Budget Blinds and wanted to support small business. The plantation shutter installation was delayed for few weeks because of manufacturing delay and we couldn't get a Friday installation for two weeks. I still insisted to Michelle that the timeline of installation delay is fine as long
They ensure they build quality shutters and the shutters are inspected for quality control so we
Don't waste time on defect issues in my house.
We are not satisfied with the Budget Blinds / Ameritex (shutter manufacturer) customer service and quality of the plantation shutters which were installed in end of May 2022. Mike and Michelle didn't show-up to inspect the issue when we call for defect support. We had taken time to inspect every shutter in all the rooms; we could see many of the shutter louvers are not closing tight (there are big gaps in many of them), several are not closing and opening uniformly, and some louvers appear to have unusual very loose movements where they are attached to the hidden control lever. Found bubbles and terrible paint work on louvers. The hidden tilt mechanism and the build of the shutters were very poor design from the day one. We do not have any faith and confidence with the Budget Blinds customer service and Ameritex shutter product quality after our bad experience. We have pointed out several defective louvers on the day of installation to Mike Davis in person. However, Mike
Kept on giving unacceptable excuses instead of addressing them and committing to fix it.
Product Excellence and Quality Control were not met. There are so many defects identified in last
Few weeks by us and we are not satisfied with the shutters. Budget Blinds corporate office wash off their hands and not really helping to resolve the issue. NOTE: There is lady at Budget Blinds corporate office name Theresa (TJ) Andrezze (Customer Relations Liaison) who was a bully, and not serving to mediate resolve the issue.

Reference: We bought plantation shutters and ignore me saying blinds on the video attachment