Was initially furious that Bax didn't deliver as promised on their web-site. Then when I called they didn't know where package was and advised it would take up to a week to review CCTV before being in a position to offer a refund. So clearly stalling. I checked status of order 2 days later and it was on it's way. Bax didn't contact me to advise or keep me informed as promised. As now having finally received equipment, it was all new and in good condition.