Geoff S.

I purchased a box of wine and received the incorrect ones. They are slow to respond to emails (now more than six days) with no resolution. Sent photos as proof of wrong delivery and their "online chat" they say they will investigate with their supplier and still no response four days later. They will not resend the correct order until their supplier has proof of return of the incorrect wine. My contract was with Groupon, not their supplier, yet I will need to take unpaid time of work to take the wine to a post center to return the wine to fix their mistake. Due to security of the wine it can not be left outside of the house for their courier to collect, especially when they could not give a time when the courier would be able to collect it. They have my money for the incorrect goods, yet they want me at my cost and time to sort their mistake out. Groupon appear to have no phone support with the only means of contact is on line which they then are extremely slow at responding to and treat you as a inconvenience for their business. There is lack of follow through or urgency on their part with no one being responsible or accountable to resolve a problem. Perhaps by making it so difficult to deal with them they hope you may give up. There is no possible way I could recommend dealing with Groupon or recommend them to any of my friends. Even a rating of one star for their customer service is too generous.