I was shocked to see the other bad reviews when I came to write this one. My experience was the exact opposite. I found the site extraordinarily easy to navigate (took me five minutes) and loved that they provided a box and shipping label to send my phone at no extra cost. Within a week of mailing my phone in I received an email that said it had been received and a check was in the mail. The next day I received the check (which, by the way, was more than other sites purchasing used equipment). I don't write many reviews, but when I experienced such great service I felt compelled to write this.