I wasn't told that my bed wouldn't be taken upstairs for me nor was I pleased with the attitude of one the delivery drivers. If you live in a tenement beware... you may have your bed left in the street as the delivery guys ain't insured to lift anything. Either that or you have to return it. I'm happy enough with the bed but be wary of all the glowing reviews as there's a 10 or 20 pound bribed offered for positive review.