90+% of my gear I have sourced through KEH. I have found their grading system very fair and often under graded. Their return policy is fair. No questions asked returns accepted within 21 days. Many of the complaints made about KEH expect them to pay for return shipping. I find that comical and not realistic. KEH has spent time with me on the phone answering questions and they also service what they sell. Their website is easy to use.