1. They held my payment check for a week then charged a late fee. (I feel like they are forcing paperless billing or autopay!)
2. I have cancelled a hidden charge twice but am still charged.
3. After several Internet related complaints they sent a technician to fix it. He was surly and rude to my wife.
4. I am paying for 400mps but never get over 25mps.
5. They know that they are the only game in town!