I've had the pleasure of working with Nora over the past couple of years. We've dealt with shortages, partial orders, and back orders together. I could not have asked for a better customer service representative to have contact with for these issues. All orders placed have been completed without any problems, even the ones that were estimated for 2-4 months out to ship arrived on or before estimated dates. As a small business, we rely on companies like this to help us grow and greatly appreciate the product and service you provide.