I made the mistake of not looking up reviews prior to purchasing a refurbished iPhone, BIG MISTAKE! It came faulty, with the screen fully not working and I emailed them that day explaining what had happened and fast forward 2 months and I am still yet to receive my refund! If i could give them zero stars I would! I have contacted multiple people numerous times and have had no responses - and all I am asking for is my money to be rightfully returned! The customer service is appalling and should not even be called that, don't waste your time, money, effort or energy ever dealing with this horrible company