Georgi D.

Platform is written by incompetent people who have no idea how to program anything.

Apparently, their platform knows better what my bank account is than me and the bank I registered it to. It does not allow me to sell tickets in the currency of my bank account, as it tells me that "it is not on this currency.".

The IBAN check they use is complete garbage. This whole platform is probably written by interns who have no skill whatsoever.

Here is an example error message you will get while trying to stay sane using this monstrosity:

"Your bank currently doesn't support BGN. Change the currency to EUR or use a different bank account."

You should definitely fire the person who programmed this check, because my bank account is in BGN, and you are trying to make me switch to a currency (EUR) which will be used to convert to BGN and charge me more fees during the transaction.

How is this okay? How are these checks made? What is wrong with your finance and engineering team? How are you even allowed to operate in my country? I will tell you - Americans should not be allowed to operate in Europe. You people ruin everything for everybody in the world.

To the staff of ticketswap:
Learn what multi-currency IBAN is before dipping your incompetent toes in payment systems. Your engineering team is shameful. They should all be fired immediately.

Hello,

I have been using Eneba for quite a couple of years now, and the experience has always been positive, until of course recently - since the beginning of this year, I have been having several issues.

Before, it was smooth and I had no issues, but now, the bar for their quality control has sunk down.

From my last 3 purchases I had 2 issues. The first issue was when I ordered a PlayStation Network card for my US account. Their system did not have a problem charging my card, but had a problem "delivering my key". Which prompted me to open a ticket. I opened a ticket and within 2 hours I receive my key. Very fishy!

After that I made one more purchase and it was successful, but the last purchase experience was just nothing like I have ever seen before.

I purchased a PlayStation Network card, which is always 12 numbers/letters, and I received a 16 number/letter key which, clearly doesn't work, as Sony requires 12 number/letter keys.

So I opened a ticket, which is automatically with a "low" priority (I guess they don't prioritize you ladies and gentleman that lost your money but got scammed with a false key). So I have been waiting for 3 hours now, and I wanted to purchase something on a the Summer Sale.

So they got my money, made me open a ticket and plastered it with "low" priority.

Very poor customer experience this time, and I felt obligated to warn others.

Ladies and gentlemen, it is clearly a tremendous and uncertain gamble spending your money here. I understand this is platform where sellers can scam us, but you have no right to allow sellers to sell us keys that do not even match the max (in my case 12 numbers/letters keys).

I got generated a sham number by the seller and now I am forced to visit my bank tomorrow and make a chargeback against Eneba.

A shame...

UPDATE: After waiting for 6 hours, I went to their discord, DM'ed my Ticket, and got a response that I have to wait 72 hours for the seller to review my claims.

So basically, instead of taking responsibility, they all started pounding on me and attacking me. Even if it is clear that the seller has send me a 16 digit key for a platform that requires 12 digit keys, they are not making him responsible for his lies and damaging actions.

I tried my best to make them understand why this is not okay, and how it is a tremendous hole in their system. Guess what they did? Permanently banned me from the Discord.

This is nothing surprising. Moderators/Administrators, drunk with power can simply abuse customers with no precaution.

Eneba has proven to me, a loyal customer, that they do not care very much about us loyal customers. They threat the sellers with priority, even if it is obvious they are scamming/lying to you. They will charge you money and not deliver your product.

They will hold your money and you hostage, and there is nothing you can do, except call a lawyer and defend your rights and your honor.

Do not shop at Eneba. There is a high chance, more than 50% every purchase that you will be taken hostage by these ungrateful, rude and aggressive people who are taking your hard earned cash and simply disrespect you in your face.

LATEST UPDATE:
As you can see, the corporate employee has been sent to play mental gymnastics, berate me and try to "normalize" their abusive actions. That's just their normal behavior to you, as a customer. They will take time to insult you and tell you you are being "disrespectful" and that "they do not appreciate it", instead of using that time to help you. At the same time, they charge your money and hold you hostage, while avoiding every responsibility they have by putting it in the hands of the seller. They will mock you and tell you you are being disrespectful just by asking questions and looking for resolutions, as I did in Discord. They can say whatever they want here, to reply to a review so that they do this weak damage control.

Their site is marketed as a quick click and buy - no hassle, but oh boy oh boy, all of you who experienced the utter disrespect and incompetence of these people already know that this is far from the truth.

Instead of providing me with a refund, since the evidence was immaculate - I got a 16 digit key for a platform that requires 12 digit keys. Clearly incorrect key, clearly an attempt to scam - Keep in mind this came from a seller with ~99.20% POSITIVE RATING - Gamersmarket, they told me I have to wait 72 hours for the seller to respond, after waiting 7 hours for a reply on their "low" priority ticket, which is why I went to Discord to respectfully explain the situation and ask them for help. Meanwhile, it's the weekend/or your vacation and you wanted to buy something on a sale and play it - yeah, good luck with that. Not going to happen with the toxic folks at Eneba.

So after they allegedly asked the seller what to do, I eventually received an E-mail that I have received a new key, and I specified more than 10 times before that, that I want a refund. As you can see, they still continue to play the mental gymnastics and frustrate you as a customer - everything against you!

I replied to the ticket with caps lock demanding a refund, since they did not provide me with a refund.
Again, as you can see, they try to bring you down first, then they play mental gymnastics. This is good though, because they are so transparent, that I am confident any of you good folks will see through them.

By the way, it's the 16th of August now, and I still haven't received my refund. I even called my bank and they said that the transaction is not refunded and is not expected.

But yet, they have the shame to come here, build upon the lie, and still take the time to berate me and call me disrespectful, when they disrespected my time and my money.

Eneba employees have clearly proven to be incompetent and unprofessional.

They don't even have functionality to download your private data. Do you know what they told me when I asked them how to download my private data? They told me:

"What do you mean you want to download your data. Do you mean you want to delete your data?". As you can see, they play mental gymnastics again, since they do not have a functionality required by GDPR.

The last lie they told me is that "they sent my request to another department, and that I will receive a reply in the (ahem - time specified in the GDPR), but they didn't specify that time".

These people are not GDPR compliant, disrespected my personal time, money and caused me distress. Can you imagine what UTTER incompetence is required for that achievement?

Hello,

I just purchased a game code from eBay from this company and they started black-mailing me that I need to send PERSONAL INFORMATION to their E-mail before they can provide me with the purchase.

I would say avoid all these companies that start with "MMOGA". Ignore the positive reviews, it looks like they scam people out of their money in a small percentage.

Just look around and you will see!