Georgios C.

Avoid this place, the warranty is false its never honoured if anything goes wrong with the product you've purchase from them, they never take any responsibility. They also say they test their items.whoever is doing the testing can't be doing it correctly. I used CEX because of there apparent warranty which was attractive but proved to be a waste of time and money. Now left with a £270 phone which doesn't work, it broke the day after. Due to my work circumstances I took it back 11 days later. Either way it states in the terms and on the reciept if phone becomes faulty through normal use and its within 30 days they will repair or replace. Yes off course they will lol. No not at all! They put all the blame on me and said the phone became faulty in my possession, a load of made up rubbish. The phone was not fit for purpose it lasted 1 day. They didn't even take it in for testing, they just tooked in the charge point and claimed water damage as a get out clause. The water damage was obviously from before i purchased the phone but the walthamstow shop manager remained incredibly ignorant. I'm still boiling what waste of time money and a load of stress. Please avoid them at all costs. I feel conned and scammed. Don't use them it will cause u extreme stress.