Bought t shirt I really liked in La Rochelle - one wash - it shrank... back to store - unconcerned when I didn't have till receipt - how else could I have it than buy it - really good security in store - manager stopped mid sentence with me to talk to someone else. Shan't buy anything else there again - t shirt too small now to look good so I shall wear it and show & tell everyone how rubbish Zara is now... come back M&S - all is forgiven and appreciated now - they really care about customers!