I have ordered a few things from this worthless company. The latest, a ride on power to car for my grandsons birthday. Of course I purchased it early because I didn't want to be in that crunch time waiting for it to arrive just in time. It was well 30 days prior. So, the day before his birthday, I take this thing out of the box to assemble and charge it only to find out that there is no rear axle or hardware package. They were timely in getting back to me saying that since it was longer than 30 days that I can purchase the missing parts from their vendor. Screw them. So no parts and no returns. So now I have to pay for the parts I already paid for, or have a box of capssitting in my garage. I will NEVER give any of my money to this place again!