- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I have had the worst experience in this site 3 times and I am done! The REAL REAL, The Luxury Closet are far more better, cheaper and nicer to deal with. On vestiaire vestiaire I made 3 attempts to purchase shoes they took my money 3 times and after 2 weeks just when I thought I was getting them delivered (same shoes) they would cancel the order and refund me but made money on the actual checking of item 3 times and will not refund even though they say it was a technical fault. Terrible! TERRIBLE! They deduct also over $100 in fees on each item. I have never dealt with such crooks! Please be careful! They give you a tracking number and then cancel the order! Absolute waste of time. The staff was extremely unhelpful and rude! Check out the orders below. It has happened with everything I have ordered! Time to move on.
I have just purchased a pair of shoes for $2000 I was so scared to do so but went through many many many messages with the seller before i decided to hit the checkout button. When i asked the seller why the address shows somewhere in America she said yes that is the Tradesy address, they are sent there then i will it will be sent to you. The seller double checked with Tradesy and they said yes but to send it to me it is the sellers responsibility. Tradesy does not allow shipping Internationally. The seller asked Tradesy before the sale was done Tradesy said yes it can be done. ( I have all the messages) Tradesy is completely at fault! I have sent them a string of emails with the Seller also helping and Tradesly says "well we dont ship overseas". They do not answer any of my questions as how i should get my shoes! I dont even know where they are! Or at least give me my money back. Or check out the seller as they "apparently" check out all their sellers and make sure they are authentic? I am seeking advice from a Lawyer. I have a friend in America who has had bad problems with this site and has added her review here also. Its not only happening to me. They are rude and untrustworthy. PLEASE SAVE YOUR TIME AND MONEY. I am totally disgusted and have had severe anxiety and when i told them this they still would not help! They are happy to just take your money. I will NOT be leaving this alone!
Hi Gerry,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Per our International Buying Policy, which can be found in our Help Center as well as here: https://www.tradesy.com/help/article/220975788/can-i-use-tradesy-if-im-not-in-the-us/, buyers can use our site to purchase items to be shipped internationally so long as they use a freight forwarding company with a US shipping address. The label is then populated from the freight forwarding address you add to your Tradesy account. It looks as though at this time we have sent you an email to your personal email address providing you with some further insight and next steps about your recent order.
Should you like to speak with us over the phone for any further insight into any orders placed or Tradesy Policy, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Gerry hasn’t received any thanks yous.
Gerry doesn’t have any fans yet.
Gerry isn’t following anybody yet.
Empty.
I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm...
I have purchased an expensive item from Vestiaire Collective. The selling platform Vestiaire...
Dear Gerry, we are sorry to hear that your sellers could not ship your items before the deadline. Indeed, please note that they will be able to mark an item as unavailable, should they be unable to ship it before! Also, upon verification, we confirm that the full amount spent has been returned to you on December 6,2021. The refunded amount on your cancelled order can be verified directly on the order page. We remain available on our contact methods for any further contacts.
The Vestiaire Collective Team