Gilberto L.

My first mistake of the year was the day I decided to stop in Hudson's Furniture thinking a FAMILY! Owned business will honest (Big Mistake)., unfortunately I did not read the reviews. As a Veteran with over 28 years in service, I dealt with a lots of furniture store, but this company is the most dishonest, pathetic furniture store I ever seen. The salespersons, knowingly misrepresented and forgot to mention some facts. I made a purchase of over $3,600 hundred dollar on January 13,2024 with a delivery date of January 18th. I decided to cancel one of the items two days later and the informed that they cannot cancelled because the item was in the truck. The only thing they can do was to give a sore credit, so I was obligated to buy other items instead of returning the money. The day of the delivery on January 18th, one item (Office desk) was damaged. After some phone calls, they send someone to inspect the item and try to fix it instead of replacing it for a new one, that was over two weeks later. I decided to visit the store to demand a new desk or my money back, and the manager apologize for the inconvenience and told me that the company policy is to send someone to inspect the item and try to fix, that was not informed to me when I PURCHASE THE DESK. The manager in the store finally requested a new desk, but they tried to deliver the new desk Feb 12, but was also damaged. That is over a month after I purchase the desk. I contacted customer service, and I am still waiting for an answer. What is pathetic is that I contacted two different salespersons at the store, including the one who sold me the furniture, and ask to speak with the store manager, and they both informed me that store manger was in a meeting and will call me after. Well, that is the longest meeting that I ever seen, I am still waiting for the call. I believe that is another policy they have in place to deceive the customers. Please stay away from this company, especially if you are a Veteran, we do not deserved that type of service.