I signed up for a 15 day trial offer for 5.95 to try their product. The product did not even arrive to me in 15 days and then I was going on vacation. I emailed to tell them I would be on vacation and their product had not arrived so to please cancel the subscription, which was returned as "No problem we'll do that for you right away". When I returned from vacation a pkg was in the mail, I emailed to ask them if I should just have it all returned or if they were going to extend the trial period. No response... they then billed my account for full total. I again emailed them and told them to cancel the subscription, no response. I got another email saying they were billing another order to my account (more money now even). I emailed again asking for some info and who I might talk to regarding the product, I got a response saying "oh there is no phone number but you can send us your questions to this email". I sent another email and told them to reverse the second charge as I had cancelled before my vacation, no response on this of course. Another email today saying an order has been shipped. I have lauched an investigation through my financial institution. DO NOT BUY from these people!