- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I wish I had done my homework before ordering prescription lenses with Lensabl. The name of the business is a telling. I placed the order, paid upfront, mailed my own frames. Multiple mistakes including shipping to wrong address, incorrect prescription on lenses, losing the frames to sending out canned responses and admitting to it... 6 months in and still no refund nor damages on the lost frames.
Products used:
Do not use Lensabl for anything. BBB Rating F
Giselle hasn’t received any votes.
Giselle hasn’t received any thanks yous.
Giselle doesn’t have any fans yet.
Giselle isn’t following anybody yet.
Empty.
The glasses are perfect in every way I can think of. Unfortunately they took 3+ weeks to arrive....
We appreciate you taking the time to share your experience, and we deeply regret that it hasn't been a positive one. We are genuinely sorry to hear about the challenges you've encountered with your order, including the shipping issue, incorrect prescription, and loss of frames.
At Lensabl, we strive for transparency, precision, and excellent customer service, and it's clear that we've missed the mark in this instance. Our team is committed to learning from this experience and taking immediate action to correct the issues that have occurred.
With regards to your mention of our BBB rating, we'd like to clarify that as of our last update, we do not hold an 'F' rating with the Better Business Bureau. We take these ratings very seriously and work diligently to maintain a high standard of service that is reflective of a superior rating.
We understand that the primary issue at hand is the handling of your order and the subsequent refund process. We assure you that we will expedite the refund process for your order. If you've not received your refund yet, please get in touch with us directly at support@lensabl.com so we can resolve this issue as quickly as possible.
We apologize for the inconvenience caused and thank you for your patience. We hope to have the opportunity to restore your confidence in our service in the future.