I ordered a canvas on 1/13 and called many, many times and they just kept putting me off. They had every excuse, couldn't talk with superisor. They would call me no later than next day... never called. This was a gift for my 91 year old mom and I couldn't get the canvas. I was lost after paying for it. Weeks of calling and I finally received an email on 3/25 that it was being shipped... 9 weeks after the order and NO updates. At one time I asked to cancel the order and they told me I'd loose all my money. We missed the special occasion for the family picture and when I got it... it was terrible. The picture is so light, pale. Trash... DO NOT USE, you will be disappointed. There are much better deals out there.