It says in the terms and constrains "non-refundable". This does not give them the right to provide information that is 100% out of date and not at all accurate. They do not list most current information and not even close to showing accurate criminal history.
Do not waste your money with this background search company. Been Verified is much better. This company misrepresents themselves and lie about their product. $4.99 down the drain for me. Terrible company. If I could rate zero stars, I would.