My contact with Live Nation has been a most satisfying experience. I am sorry to hear that there has been some unpleasant reports but trust me, they were so professional with me I am almost lost for words in todays todays climate of companies taking people's money and not providing the services at professional level. The employee let's just call them (M) treated me with respect first and foremost. Neither of us played the blame game got right down to the business at hand. After a short conversation as they verified things I explained I was told my tickets were valid and although not the normal policy I would get them in the mail in a few days but they were actually expressed to me. Thank you for your courtesy and professionalism. No more pins and needles about the Show I'm to attend.