Glenn S.

I had a gathering of a few friends and family. The 1 Jewish participant had chatted a lot about anti semitism over the year incl the awful Kanye. His Judaica items and heirlooms were taking on greater importance. I thought it would be great for his gifts to be items from Israel. I ordered 3 items on Dec 17th with the fastest delivery using Express Mail noted as 2-4 business days, getting items to me in Palm Springs by Dec 23rd (prior to the bad weather obstructing delivery potential). $160 of items costs $200, $40 for shipping.

Turns out another 2-4 days are required within Israel to assemble the package of items prior to shipping them. The only way a customer would know to know this is if they happen to notice & read the small "When will my order Arrive?" in the lower right hand side of the screen BEFORE you get to the shipping page where destination details are entered and shipping options and costs are shown. Very misleading.

And the company is well aware of this based on the 1 star reviews pertaining to shipping and their responses to customer complaints which I only thought to check after the order was placed given my curiosity over how I got timelines so wrong and after I had a few email exchanges with a co. Rep.

My Jewish guest was the only one to not receive a gift during our Christmas / Hanukah celebrations and is now leaving Palm Springs, a day before the gifts are estimated to be delivered in PS. Given that a large portion of business likely results from the diaspora ordering items for time sensitive dates like birthdays, bar mitzvahs, Hanukah, etc. this seems bordering on dishonest. Very disappointed.