Glen P.

We provided services to this assisted living facility, and they have not paid their bills. They late cancelled twice and feel they should not pay for two sessions we provided the seniors who live there, and they have not paid for the other services provided which they do not dispute. They have had to be prompted to respond to any invoices we send. The activity director and executive director promised several times to send us payment for our services and has not followed through.

There has been one excuse after another from the management who claim they never received the invoices – apparently, their staff did not pass the invoices on to management despite multiple requests from us to have them pay the invoices. This must justify why they are totally unresponsive, do not tell the truth about sending payments and then do not follow through when they promise to send us payment.

This is a disservice to the elderly who live there as well as to the honest vendors who provided them with services.

I made the mistake of choosing Paychex for a self-directed 401K plan as a small business owner. The sales person sold me the wrong type of plan, and the customer service has been horrible for over three years. They lost documents consistently, were unresponsive to requests, and their fees were too high for the service rendered. There are other options for owners who want a self-employed 401K plan with other vendors that do not charge such high fees, including $1,500 to transfer the plan assets.