I was really not a happy camper when a round mat arrived rather than the square mat that, I thought I ordered... after going back and forth with customer, they sent me to a manager, Sidney, which took care of everything. He was very cordial and made sure everything was followed through to getting a square mat to getting my round mat back. With all the reviews I seen out here that were negative, I thought oh know, I ordered from the wrong company... but in the end, I am very happy, with the care Sidney helped see it all through.
Thank you Sidney for going above and beyond taking care of your customer.
Sincerely,
Gloria