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I saw an advertisement on the red tool store website and ordered 2 items. There was a delay in shipping so I called to see what was up. After talking to the customer service person I was informed that I was not getting what I ordered and that there was a mistake in the advertisement. So I called back and talk to a manager and she informed me that there going to refund my money and return the shipment back to their company. And I said that you need to honour the advertisement. She then said no we don't. I then asked for her name or badge/ employee #. She said that she is not comfortable giving any information to me and abruptly hung up on me.
Tip for consumers:
Call and ask if the ad is correct before ordering!!
Products used:
None, they wouldn't honor their ad
G P.'s review of Red Tool Store earned 4 Very Helpful votes
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