We have a Rogue squat rack, and recently ordered the add-on plate storage... somehow, they shipped it to an ENTIRELY wrong address in a different state, and one we've never been to. They take no responsibility! Told us to change the address with UPS, which UPS said THEY need to do. E-mail exchange was completely uninformed and unhelpful, and we've been on hold on the phone for over 45 minutes.