I was extremely disappointed to find that none of the animals I ordered were shipped out when they were supposed to be shipped out. I had emailed and called without any reply. Only after asking for a refund and starting the dispute did they finally get back to me and try to say that they didn't ship out the animals because the animals were out of stock! They claimed that the payment had been declined, which is false because it did leave my account. I had even given them an extra day to ship out the animals and reach out to me (if they truly did have any problem). I asked them why I wasn't contacted the day before if they were out of stock, and they just immediately said that I cancelled the payment and should've been aware of that. I then pointed out that I used their contact page and got no response, called their phone number (only to reach a full mailbox), and that no one reached out to me when I was had been told I would be getting shipping info. I only got their attention when I cancelled the order through PayPal. I proceeded to ask them why the website didn't list items as "out of stock" if they were out of stock, and asked if they had anything in stock. I never got an answer back from them.
My experience was similar to the other person here, and quite frankly, after doing just a little bit of research, it's obviously a scam website. I wish someone would do something about it.