Graham R.

Ordered laptop battery which arrived from a company called Ecomponents Ltd in Southall. The battery was cracked as in unsuitable packaging. Also no warning of hazardous product, obviously breaking the law as no licence. Requested replacement, no reply. Took up problem with PayPal. They said they had sorted it and I would get a refund if I sent it back to an address in China! No one will transport it as is Li-on battery and ruled as hazardous. Ordered another from http://www.laptopsandspares.com/, free delivery within two days, correctly packaged and made in Japan, google certified trader in Salisbury. Works perfectly.
Eventually got refund from Paypal after repeated complaints.