Grainne O.

I have been with VF for broadband 4 times now.
Connection is normally fast and hassle free. The engineers who install are generally friendly and knowledgeable.
The connection is rarely interrupted, and speeds are good. (I was on 150mbps before I got 100% fibre and didn't notice a difference in opening webpages. I don't game.)
Problems:
I wanted to move house and stay with VF. I couldn't contact anyone to organise the move or even close the old account. I just stopped paying bills.
Second account was over a year, and I was actually able to close it.
Third house, set up new account. All OK until I was offered fibre. They couldn't find my account (VF can't search by address, and welcome letters and emails don't have a/c number), so I was told to close old a/c when I got notification of new a/c being open. It's not possible to do online (almost nothing is with VF), so I called. She couldn't find my account, so she kept asking if it was the one from the old house, and repeating, "I understand what you are saying". Eventually I hung up and stopped payments with the bank. I am now getting letters from a debt collection agency even though payments for the new connection are coming out of my bank a/c.
For a rental house, I went with VF again (they were cheapest). Connection was OK, although 2 visits were needed due to the first man not having the right equipment. I had given my bank details for direct debit, but got a notification saying my bill was overdue. On MyVodafone, I tried paying just that bill with a credit card (not available at the moment) and then trying to set up direct debit (also not available). I tried again a couple of days later, but kept getting the same message. The service was then cut off. I phoned, and they took payment from my card, and said the service would be restored in 30 minutes. It was not. Phoned again. The payment was put through to a closed a/c. Paid again. Still no service. Called again. Payment was put through to a closed a/c again. Paid again. Told service would be restored. It was not. Called again. It was restored. The first overpayment was returned to my account. The second was not. 3 more calls. I now have to send screenshots from my bank a/c. I have just received a bill with an additional €25 for reconnection fee, and haven't even got the €76 refund.
VF may not be the cheapest option any more.