Grant R.

Customer service is obnoxious! I had bought two articles from Vuori recently--a pair of men's sweat pants and a very similar pair of men's workout shorts. In both pieces the zipper pocket, which is glue sealed, separated almost immediately after purchasing. Given that it happened to both pairs exactly the same indicates to me that this is a common problem with their product, of which they are no doubt very aware. I contacted Vuori's customer service who curtly told me that I needed to deal with the retailers from whom I bought them (one pair was purchased in NYC the other in Connecticut) and was subject to whatever that retailer's return policy is. In other words, they would not in any way stand behind their product, even when it clearly had a manufacturer's defect--again which I'm sure they are aware of. I found their attitude to be very uninterested and obnoxious. I will never buy their products again. Bad, defective quality and TERRIBLE CUSTOMER SERVICE.