Greg D.

I have lost well over 100 credits with Thumbtack Pro. I spent over an hour with a Thumbtack representative and I asked question after question before signing up and purchasing this large credit package. Thumbtack pro works by generating quotes and you get charged if the potential client responds... Well I have gotten charged for quotes where the client has responded: "Thank You", "What's included", "Are you available on a different date" and other random one liners that have lead to no where!

BEFORE I signed up with pro I asked a million questions. I was told there is a refund process for such above responses... but when I called to get refunds I was told something else and I was not refunded.

I had a conversation Thumbtack on May 18th that I would be refunded for 4 quotes. But he said try to reach out to the clients again because there was still time to book the gigs and he said to call back if nothing happened. I called back and I was told they were not refundable quotes per their guidelines (which by the way are not on any public site per Supervisor Kayla).

Supervisor Kayla also reached out to the person who said he was going to refund me the 4 quotes. Kayla put me on hold, had the person listen to the conversation, because apparently they record all the conversations, and within a few minutes she told me the guy listened to the conversation and he did not say he would refund me anything. First of all that is a lie, secondly I don't know how he listened to a 30 minute conversation within a few minutes. I have the call log and time length of the call. She also laughed when I asked if I could listen to the call for proof!

Unless you have a super unique business I would not use Thumbtack especially Thumbtack Pro. Thumbtack is getting rich on the Pros when customers are only shopping around.

Not to mention, You have no phone number email address no concrete proof that the quotes are from real people and not computer generated.

The potential clients are just looking for prices to plan their events, not to hire from Thumbtack, sad:(

If you feel ripped off I encourage you to take the time to leave a review.

Bungzie is the worst! I ordered from Bungzie over two months ago and still have not received my items. I emailed them a few weeks ago and with no response to my email they setup a tracking slip on 12/1/2015. Today is 12/10/2015 and it shows the delivery is still in the warehouse and not dropped of to USPS. I asked for my shipment to be sent ASAP with priority but that email has not been responded to...