Gregory A.’s Reviews of Direct Unlocks & more

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Direct Unlocks

Unlocked Phones

“Deceptive - Don't recommend!”

4/22/24

Verified purchase

This company lures you in with a small fee which led me to believe that was the total cost. Then after the tool runs they hit me with a second fee to unlock and that wasn't it. The tool then ran more and they hit me with a third fee of over $300. In total I paid just about $400. They should never charge you anything until they can provide the complete cost. I would never recommend this company to ANYONE!

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Customer Service R. – Direct Unlocks Rep 4/22/24

Hello Gregory,

Thank you for reaching out and sharing your feedback. We are genuinely sorry to hear about the frustration you've experienced regarding the payment structure and cost.

Please allow me to provide some clarity on the charges. Your initial payment of $28.99 was for the Eligibility Check to ensure your iPhone 14 Pro could be unlocked from the T-Mobile USA network. The Standard Unlock fee of $50 initiated the unlocking process, and the subsequent Premium Service fee of $316 was necessary for completing the unlock, given the specific requirements for your device.

We understand concerns about costs, and our goal is to maintain transparency about pricing and processes, with details provided at checkout and within our terms and conditions. I'm pleased to confirm that the status of your order is "Unlock Complete," meaning your iPhone is now unlocked.

If there are any further steps we can take to assist you or if you require guidance on how to use your unlocked phone, we are more than ready to help. We value your satisfaction and aim to convert this experience into a positive one.

Best regards,
Charlotte