At Romans there is no customer service- but there is customer disservice. Managers "dont take calls" and associates who answer the phone are empowered to do nothing. In addition they run a scam where they bill you $16.95 for some kind of "club"...problem is that they dont make it clear its a recurring charge until you sign up; then they give you a number to call to cancel...you guessed it- they dont just cancel they "escalate" it - that means I wait for an email to move on with the cancelation. Will wind up going through my credit card company- this kind of behavior is unacceptable and shameful. Avoid these folks.