Guest S.

They kept charging us after we cancelled our membership so we called and to cancel it again and get our money refunded back to us that they charged us for the time after we had cancelled with them. They're customer service is horrible! The lady said she would have to refer the request to their cancellations department and they would call us as soon as they got it. I asked if I could just call the cancellations department myself and talk to them and she said that they we could not call them. So I said we could just wait for their call but it never came and we just got an email saying they wanted to set up a time to call us. We said they they could call us immediately and we told them the situation. The call came a week later and she said they had no record of my husband calling and cancelling, my husband insisted that he did and that they should not be charged after that and they fraudulently took that money from us. She said she could not cancel the membership and would have to talk to people in her department and get back to us. We'll she never did call us back. We also have disputed the charges with our bank and cancelled the card they were using to charge us. However our bank has come back and told us the company said those weren't fraudulent charges. We are going to have to fight this somehow because this company has stolen from us, lied and cheated us and we're not gonna just let them get away with this!

Thanks for the great price and being able to get my favorite contacts with free shipping!